Create
Personalize engagement across all channels.
Deliver
Automatically send your messaging to the right person at the right time.
Optimize
Better understand your customer journey and identify areas to drive more value.
Collaborate
Enable your teams to work together better than ever before and drive more amazing experiences.
Create
Email Messaging
Create beautiful, on-brand emails that drive results with a powerful, intuitive builder. Maximize efficiency by leveraging sleek templates that look amazing across all devices. Leverage your data to personalize your messaging and evaluate metrics to optimize every send.
Text Messaging
Send and receive personalized text messages, and even use textbot functionality to text back and forth with your customers and team members throughout the journey.
Surveys
Send one-time or position surveys strategically throughout the customer journey. Send surveys through email, web, mobile, text, or present them on kiosks or tablets to uncover product needs, discover customer preferences, deepen relationships, predict trends, and prioritize investments.
Form Studio
Our forms fit perfectly into any website. Collect the data you need intelligently with advanced features, including field rules, page rules, and more. Learn from the responses with pre-built reporting and customizable dashboards.
Deliver
Automation
With automation, now anyone can easily send personalized 2-way experiences across the entire customer journey through email, SMS, in-app, and more, without writing a single line of code.
Zoe Assistant Automations
Customer Experience and Success teams are using Zoe’s intelligent automations to save thousands of hours every month and produce better customer experiences.
Analytics
Accurate, real-time insights help your team understand true ROI by channel, campaign, and asset. Forecast accurately, invest with precision to maximize returns, and prove the impact your team is making.
Optimize
Behavioral Tracking
Track a customer’s journey across emails, websites, ads, and custom web, iOS, and Android applications. Easily use this rich data to identify intent, anticipate needs, and optimize everything.
Zoe Assistant Strategic Intelligence
With Zoe Assistant to consult you, everything is delivered faster, better, and easier. Work with our machine-learning team to model behavior and develop self-optimizing campaigns to more intelligently interact with each individual.
Pipelines
Easily see the status of every customer with fully customizable pipelines. Get notified if customers get stuck in a particular process. Track win/loss rates, average time to close and time in stage, and intelligently forecast revenues. Build an unlimited number of Kizen pipelines with a simple visual interface.
Collaborate
Activities
Activities give companies an easy, customizable way to track all the most important work your team is doing. Create to-do lists for your team so schedules are booked and each day is prioritized. Streamline your team’s work and get better data on your day-to-day operations.
Permissions
Ensure all team members have access to the appropriate data at all times with Kizen’s advanced permission engine. Control viewing access and edit each aspect of Kizen (dashboards, contacts, fields, activities, automations, templates) by role or on an individual-user basis.
In-App Collaboration
In-app collaboration makes it easy to notify team members or ask questions throughout any activity, comment, or note. This ensures communication on every contact, company, and customer is automatically organized and stored inside Kizen where everyone can access it.
Data Cloud
Kizen’s Data Cloud provides a single source of truth for every customer by connecting data from every tool, team, and interaction in real-time. An easy set-up process and no coding interface means both your customer-facing teams and your tech-savvy departments will love using it together.