98% of text messages are read within 2 minutes, which makes texting one of the best communication tools for your organization—both with customers and team members. With Kizen, you can send and receive text messages, personalize the content, and even use Textbot functionality to text back and forth with your customers and team members throughout the journey.
Easily broadcast and receive messages through text or add texts to your customer journey. Merge in any field from your database dynamically into the texts. SMS messages are “text only” messages, while MMS messages allow for longer messages and allow for more advanced features (explained below).
Connect with your customers and enhance your marketing by adding images, emojis, and GIFs to your text marketing.
Kizen will provision a dedicated phone number just for your business that matches your area code. Texts to this number will notify the team member associated with the account immediately and can be used to trigger automations.
With Kizen, you can easily add a dedicated short code to your account. Short Codes are a series of 5 numbers (i.e. 55555) that people can send and receive texts from. Short Codes also allow you to send up to 100 messages per second (typical local numbers are limited by the phone carriers to 1 per second).
Calls to your dedicated local number are automatically redirected to your team.
Easily start automations to send an email, add customers to a newsletter list, send a survey, or have a team member follow-up when customers text your number. Require them to text a particular word to trigger different journeys.
Easily build out a 2-way texting sequence for Zoe to talk back and forth with your customers. Have her collect any required information and route intelligently to the appropriate team member based on the customer request.