Smart Automations

Deliver personalized experiences your customers will love

Kizen’s visual Experience Builder allows anyone to easily automate personalized 2-way experiences across the entire customer journey through email, SMS, in-app, team members, and more – without writing a single line of code.

Triggers

Engage in real time

Activate the right journey based on real-time interactions. Popular triggers include specific page visits, form submissions, email clicks, account creations, cart abandons, and product purchases.

Conditions. Goals. Delays.

Deliver the right message – every time

Automatically route each prospect and customer to their unique, personalized experience based on specific attributes. Implement goal-based nurturing to move customers along their journey. Use delays to space Actions by the minute, hour, day, or month.

Actions.

Across every channel

Emails

Send personalized emails or schedule sequences with dynamic content, based on each customer’s attributes and history. Maximize engagement using smart send times to deliver messages at a specific time in the customer’s time zone.

Texts

Send SMS/MMS messages to contacts or team members with reminders, updates, surveys, and more. Hear the voice of the customer by making it easy to provide feedback.

Teams

Automatically assign activities and send contextual email/text activity reminders to all team members. Advance the customer journey when the activity is completed.

Surveys

Send NPS surveys, or collect advanced ratings and survey responses on multiple channels. Personalize the survey experience with dynamic questions, based on the customer profile and answers. Get immediate alerts for any at-risk customers to improve retention.