Grow lead conversion, increase return business, and facilitate positive reviews with Kizen.
Advertise effectively to the right prospective clients using your best performing and most profitable channels.
Build strong client relationships by guiding them along their journey and nurturing them towards success.
Simplify sales by creating streamlined team-to-team handoffs, sending digital contract workflows, and deploying new client materials dynamically.
Engage your clients by creating personalized experiences with newsletters, satisfaction surveys, and client support workflows.
Reduce lost clients and increase their lifetime value with deeper, more personalized communication, campaigns, and referrals.
Easily turn your revenue data from multiple distribution channels into one intuitive dashboard. Create dashlets from all your sources including marketing campaigns, sales activities, pipelines, and more. Then, easily connect your real-time revenue data with ad spend reporting, so you can optimize your campaigns and invest with unprecedented precision.
Real-time data can allow your team to forecast product sales, allowing for better planning and more leads, opportunities, and repeat business in the future. Find trends and redirect your sales team’s focus with dynamic lead scoring.
Track the performance of every email, ad, and other web campaign you send to potential buyers by looking at customer interaction history. All your most important metrics, including leads generated, are presented clearly so you can see how customers are finding and responding to your content, measuring their impact on your bottom line.
Track CSAT, engagement metrics, and health scoring to optimize the post-purchase process and maximize repeat business for your customers. Breakdown your experience data to proactively identify problems, and look for patterns in the experiences of your most valuable customers.
Execute perfect B2C marketing by capturing leads from online and offline sources and intelligently nurturing them through personalized email, text, ads, and more.
Collect the customer data you need intelligently with advanced features including field rules, page rules, and more. Learn from the responses you've received with pre-built analytic reports and customizable dashboards.
Our Marketing Cloud creation suite allows for personalized content delivered directly to every customer that buys your products. Simplify your marketing campaigns, such as landing pages, forms, and shops, all in one place and leverage advanced analytics to deploy better messaging and encourage repeat business.
Engage in real-time with automatic triggers, intelligent drip sequences, and conditions and delays so each marketing-qualified lead is only seeing content appropriate to them. Kizen’s personalization engine allow you to decrease your acquisition costs from the very first purchase. Discover customer buyer intent, interests, and tendencies to easily and continuously find opportunities to offer the right products.
Automatically follow-up on every purchase to show customers the true value of your products. Then, intelligently cross-sell or upsell each customer on additional products they may be interested in, increasing their lifetime value and turning them into lifelong brand champions.
Kizen provides one unified dashlet that tracks all your distribution channels with the most important data. See which channels are generating the most valuable customers, which are increasing customer value, and which are driving the most growth for your company.
Understand the impact of social campaigns across your retail business. Ensure your team collects customer tracking data along the way in order to effectively determine your ROI and evaluate if necessary.
Track your customer journey across emails, e-commerce shops, ads, and custom web, iOS, and Android applications. Easily use this rich data to identify buying intent or customer success, anticipate needs, and optimize your follow-up campaigns.
Retarget and suppress your Facebook, Google, and Instagram ads to personalize your campaigns based on past customer behavior, supporting your current customer base with applicable content for each and every purchase. With this refined advertising strategy, you can send the right message to the right customer at the right time.
Create a collaborative nature between all teams so that everyone has a clear view of the funnel and works smarter. Ensure customers are being surveyed to determine their satisfaction level.
View the pipeline for your entire team, a single rep, one customer or group of customers, or even filter into each deal individually to see every detail needed. Understand how you are losing deals, which retail competitors you are losing deals to, and how pipelines are trending overall.
Kizen offers easily accessible activity reports to ensure you know exactly how your team is performing. Track all the messages, interactions, and touchpoints in chronological order and in real-time, fully-customizable to all your needs. Then, take advantage of Kizen’s filtering capabilities to find the exact data you need to help your reps improve.
Team members have access to their pipelines from anywhere in-app or through any channel. Offer a cloud-based, mobile-responsive solution that helps your team collaborate and crush their goals from any device.
Leverage strong reporting to help your teams work smarter. Kizen’s reports and dashboard help you visualize how active your locations are, how likely a location is to meet their goals, how well your locations are meeting those goals, and what needs to be done to drive more success.
Ensure the right locations are handling the right opportunities with intelligent lead routing. With Kizen’s Automations Engine, leads from online and offline sources can be intelligently nurtured to ensure success.
Design and enforce SOPs with your operations team by defining your best practices in Kizen’s Automations Engine. For example, when customers are engaging beyond a certain level, let the system gauge purchase intent so that your locations can step in and nurture them towards their first purchase!
Kizen offers your retail company one-click payment or shop workflows using your favorite integrated billing or e-commerce tool. Kizen will also keep track of follow-up and notify your team when it’s time to encourage repeat business for your customers.
After purchasing your products, Kizen’s Experience Cloud creation suite and automatic follow-up capabilities keep all of your customers consistently in the loop with additional product offerings, newsletters, company announcements, and more.
Kizen’s customer support forms can be customized in detail, helping success teams prioritize, route, and schedule tasks. Auto-response rules can even send quick responses or estimated wait times, if necessary.
Ensure that you retain even the most challenging or unsatisfied customer through intelligent escalation processes. Escalate to a customer success manager with one-click, automatically sharing the most important data with them. Collaborate to redeem your products in the eyes of the toughest detractors.
Deploy customer satisfaction surveys dynamically after each purchase. Periodically send NPS surveys to each customer to gauge the likelihood of their repeat business, identify potential product problems, nurture for referrals, and ensure positive overall experiences.
Utilizing your customer satisfaction data, Kizen will deploy messages to nudge satisfied customers to review platforms, while routing unhappy customers to your customer success team to investigate.
Kizen’s Data Cloud provides a single source of truth for every customer by connecting data from every tool, team, and interaction in real-time. An easy set-up process and no-code interface means both your customer-facing teams and more tech-savvy departments will love using it together.
Within the Data Cloud, Kizen’s Integrations Engine allows you to connect all of your lead generation channels in real-time. Leverage your lead source data to help your team provide more amazing customer experiences and understand which channels are worth the investment.
Once your campaigns have begun, utilize Kizen’s Data Cloud to segment in real-time, personalize, and improve ad campaigns. Generate retargeting and suppression lists to perpetuate the impression cycle needed to improve the efficiency of your ad spend.
Kizen’s robust Integrations Engine allows organizations to connect Kizen with over 1,000 enterprise-grade tools, including Workato and Zapier. In addition, our easy-to-use, no-code Connect API ensures you are able to seamlessly integrate with the apps and tools you use every day.