With Zoe Assistant by your side, everything is faster, better, and easier. Marketing, Sales, and Customer Experience teams are using Zoe’s intelligent automations to save thousands of hours every month and delivering better customer experiences. They’re also using Zoe’s machine learning functionality to more intelligently engage at each step of the customer journey. See how Zoe can help your team and learn why many are calling Zoe “their favorite” and “the single highest ROI technology ever deployed.”
Engage intelligently and automatically across email, text, chat, ads, websites, sales teams, and support teams. Use a visual builder to easily build out journeys for each of your segments.
Combine context, content, and channel through an intelligent engagement algorithm to use all journey data and nudge customers towards the next step in the journey.
Leverage customer modeling to discover behavioral and demographic commonalities in your best customers. Go beyond simple attribution modeling and leverage advanced, multi-factorial contribution modeling to better understand the holistic effect of all marketing efforts.
Marketing funnels today are complex. Funnel modeling helps your team understand where they should focus and which actions should be taken on a per stage basis to maximize ROI. Answer questions including, which marketing programs does it make sense to double down on and which marketing programs should be “scaled back.
With legacy vendors, sales teams spend over 70% of their time not selling. With Zoe, sales teams can spend 90%+ of their time on the most important stuff by letting Zoe handle lead routing, lead nurturing, scheduling, proposal and contract generation, and more.
Your sales team shouldn’t be spending time doing data entry. Zoe can automatically create a holistic profile and source the most important data on all contacts and companies in seconds - saving your sales team over 30 days per year.
Zoe can give your sales team recommendations to help maximize the likelihood of closing each deal and ensure nothing slips through the cracks. Early beta testing indicate Zoe’s recommendations can help teams increase close rates by 20-50%.
Intelligent Prospect Targeting helps companies prioritize potential customers to maximize the ROI of business development and sales teams. IPT uses machine learning to detect trends in your best customers on demographic, firmographic, geographic, and behavioral levels.
Less than 2% of leads are converted by the average sales team. Help your sales team close more deals by helping them focus on the leads most likely to close. To develop scores, Zoe compares each inbound lead’s attributes and engagements to past buyer data.
It’s essential for businesses to have accurate sales forecasts. Kizen’s platform includes advanced forecasting for your team and Zoe takes things further to create her own forecast for each deal based on historical data and real-time engagement data on each deal.
Cut the required time to onboard by 50-90% with intelligent automations that empower your team to work on the highest-value parts of the experience. Ensure every customer has an amazing, personalized onboarding experience.
Zoe can analyze chat history to intelligently suggest solutions or even talk back and forth with customers. Early testing shows that Zoe can cut questions to representatives by 50-70%.
Use behavior modeling to understand where a customer is in their journey and recommend the best next step - whether that’s purchasing an additional product or using their existing product in a more powerful way.
Detect customers with the highest likelihood to churn, alert the team, and trigger actions to keep your customers.
With Zoe’s powerful automation engine teams, success and support teams can automate entire processes - triggering personalized emails, texts, or team reach-outs at the exact time in the customer experience they’re needed.
Zoe can only be as smart as the data she has access to. Kizen’s Customer Data Platform and Integrations Engine has been purpose-built to enable Zoe’s access to all first party customer data and enrich with third-party data. Combining buyer journey (sales and marketing), purchase/cost, and customer experience data is what enables Zoe’s advanced machine learning and conversational AI.
Zoe has the most advanced automation engine ever built at her core. This seamlessly ties into every part of the customer experience and can easily be customized to handle complex conditions and use-cases without ever writing a line of code.
Zoe’s machine learning algorithms process data to test and create a model that can help predict future outcomes. Applying ML takes out the guesswork and produces fast, reliable data that becomes even more predictive over time.
Zoe’s natural language processing and conversational AI functionality enables her to speak directly with customers via email, chat, and text. This gives businesses a path to delivering consistently amazing experiences 24/7/365, while saving on costs.